First Impressions Count!

Building relationships and business success


Do you want your employees to speak with conviction, clarity and credibility in order to:

  • Increase staff productivity/sales performance and influence repeat business
  • Achieve higher conversion rates on new business meetings and sales calls
  • Ensure your team delivers successful and riveting presentations which engage and influence customer business decisions
  • Strengthen your team’s customer relations skills and enhance customer retention
  • See improved staff telephone manner which will lead to securing customer trust and confidence

Speak in colour! … not black and white

Then let them learn how to ‘Unleash the Power of their Voice


Workshop Details & How to Register

Whenever your employees speak publically … it’s a performance! So, they really have to know how to engage and activate their audience for business opportunities!

Whether it’s a face-to-face, telephone or video link conversation, they need to understand how to use passion, emotion, presence and professionalism.

How they communicate with their body and voice and will have a significant effect on how your customers and clients react to them … and this can be the difference between success and failure!

It’s not just ‘what’ they say, but ‘how’ they say it! First impressions count!


Workshop Details & How to Register

Communication is made up of the words we use, the tone of our voice and the gestures we use to convey the emotions behind the words.

In the 1960’s Dr Albert Mehrabian, an eminent behavioural psychologist, studied the impact of communication and concluded that human communication can be broken down into THREE distinctive areas: body language, tone of voice and spoken words – and most people are surprised to find that what is said carries less significance than the way it is said and how the body interprets the words.

Perhaps most of your business is now conducted over the ‘phone or by video link, but does this ‘new normal’ world of work mean that we communicate in a different way?

Non-verbal skills are even more important now than they were before this global pandemic. With the Covid-19 crisis forcing most people to reduce face- to-face contact and to work remotely using video links and the telephone to interact with customers and colleagues, the importance of using facial expressions and voice tonality has dramatically increased.

We believe that anyone who develops strong non-verbal communication skills in today’s ‘new normal’ world is going to benefit significantly in the future.

Non-verbal communication can help gain trust, confidence and respect much quicker than words alone can …… non-verbal communication ‘talks’ all the time!


Workshop Details & How to Register


But what does all this mean for telephone communication?

Recent research suggests that we can detect whether someone is frowning, slouching or smiling, even if there is no visual contact between two people. This is because posture affects the tone of the voice, therefore the ‘Circle of Communication’ for non-visual communication alters to tone of voice (how we say it), approximately 75% and the words we use (what we say), approximately 25%.

Speech is power: Speech is to persuade, to convert, to compel.”— Ralph Emerson

Understanding the importance of the tone of your voice during a ‘phone call is the first step to a successful conversation. The second step to bear in mind is that there is no visual contact on the ‘phone and our body language can’t actually be seen; but that doesn’t mean that we shouldn’t be using body and facial gestures ……. by using appropriate gestures, our body language will be absorbed into the tone of our voice because each gesture will affect the sound as it comes out of our mouth!

Both voice and gestures will affect whether people want to listen to your employees, whether they trust them and whether they can motivate your customers to take action!

We have a background in Coaching and Performance and are trained and experienced in all aspects of communication. Our coaching will help your staff develop the power of their voice and show them how to use body language in their everyday communication; we’ll also teach them strategies for overcoming fear and anxiety and how to stand with presence and deliver with confidence!

Understanding the importance of the tone of the voice is paramount as it contributes greatly to the success of ’phone and video conversations.

The voice builds trust and confidence – it sets you apart!


Workshop Details & How to Register

Our TWO day workshops accommodate a maximum of SIX people and will be facilitated by either one or two coaches who will help your employees develop a stronger and more confident presence - so they receive plenty of personal coaching. The workshops are highly interactive and supportive and take place in Cheadle, Manchester.

Light refreshments are included

Delegates will be offered a FREE follow-up discussion by telephone/video link

One-to-one on-line Speech coaching is also available


Workshop Details & How to Register

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